Book Giveaway to My Wonderful Blog Readers!

No Bad Language Book GiveawayUPDATE: Thank you to all the entrants! The giveaway is now officially closed. Winners and their prizes will be announced soon. 

In appreciation for your kind support during my reading challenge last year, I’m giving away 2 novels and 4 nonfiction books from my Best of 2012 list (and one from my 2011 list) to lucky readers.

Here’s what you have a chance to win:

Fiction

Nonfiction

How to Enter

In the Leave a Reply/Comment section of this post, please tell me:

  • your favorite book of 2012, and
  • which category you’d prefer to win in: fiction or nonfiction

Please include a valid email address or Twitter handle. (These are only so I can contact you if you win. I never use or spam email. If you’re nervous about this, please feel free to connect with me on Facebook, where you can use private email.)

Restrictions

I wish I could include everyone in this giveaway, but:

  • you must be a U.S. resident to enter
  • you must be 18 years of age or older

One entry per person please.

Deadline to Enter

Noon on Monday, January 28, 2013

Details, Details…and Disclaimer

The winners in each category will be selected at random from all valid comments via random.org.

A valid comment includes answers to both questions, a way to contact the commenter via email or Twitter, and belongs to a U.S. resident who is 18 or older.

No Bad Language will pay all costs associated with shipping and handling. Books will be dispatched to winners via the U.S. Postal Service at book rate, which may take up to 5 weeks for delivery.

Copies of Power Questions were kindly donated by one of the authors and his publisher, John Wiley & Sons, Inc. The rest of these books were purchased by me as a way to say “Thank You” to you. There is no cost to you; the prize value of each is approximately $15 plus shipping and handling, all paid for by No Bad Language.

Standard disclaimer: Some of these books may contain concepts, descriptions and/or language that could be considered mature in nature. All contents are the creation of the authors; this blog and its owner are not responsible for the material or points of view presented in these books.

If you have questions, please leave a reply below, and I’ll respond as quickly as possible.

Best of luck! Tell your friends!

How to Build a Corporate Culture that Keeps Customers and Employees Smiling

Zappos Shoe Boxes

Zappos shoe boxes. Photo by Vickie Bates.

Say you’re visiting Las Vegas…what’s top of your list of Fun Things To Do?

Mine was: Tour the corporate headquarters of a successful company and learn how it translates its values into exceptional customer service and employee culture.

Okay, so my priorities may be a bit different than yours, but when the company is Internet shoe and fashion sensation Zappos, I leapt at the chance. A couple years ago, I read Delivering Happiness: A Path to Profits, Passion and Purpose by Zappos CEO Tony Hsieh. It was interesting to understand his perspective about why a culture, created by employees, works better and has such a strong effect on the bottom line compared to cultures imposed from the top-down.

Zappos Values

Photo by Vickie Bates.

This is a photo-heavy post of our tour, led by the awesome Valerie of the Zappos Insights team, whose motto is “Engage Employees. Wow Customers.”

As you can imagine, I was on board from the get-go, especially when I saw this sign (click on any photo to enlarge), taped to an employee’s cubicle. How great that employees feel so strongly about Zappos Values that they display them.

FYI – here are Zappos’ 10 “Family Core Values”:

  1. Deliver WOW through Service
  2. Embrace and Drive Change
  3. Create Fun and a Little Weirdness
  4. Be Adventurous, Creative, and Open-minded
  5. Pursue Growth and Learning
  6. Build Open, Honest Relationships with Communication
  7. Build a Positive Team and Family Spirit
  8. Do More with Less
  9. Be Passionate and Determined
  10. Be Humble

You’ll see most of these Values crop up throughout this post.

The tour focused on customer service and marketing with plenty of culture thrown in for good measure. It’s impossible to separate culture from almost anything Zapponian, as we quickly found out.

The walls, the stairwells, the cubicle jungles (everyone – and I mean everyone – works in a cubicle, as you’ll see) are all painted and decorated by employees. There’s no dress code. There are no rules about personal items on your desk.

Food and drinks are free – and given gratis to thirsty tour-group members – with the exception of certain vending machines, like the Red Bull dispenser, though the money collected through these goes to Operation Smile, a nonprofit that helps children born with cleft lips and cleft palates.

Zappos Hall of Fame

That’s our guide, Valerie, in the Zappos Hall of Fame. Photo by Vickie Bates.

At right, you can see our intrepid guide, the vivacious Valerie, at the start of our tour, in a sort of “hall of fame,” with framed T-shirts that were given to employees when Zappos hit certain milestones. For example, in his book, Hsieh mentions that Zappos had a goal of reaching $1 billion in gross merchandise sales by 2010. They zoomed past the mark in 2008. Hsieh comments:

“Looking back, a big reason we hit our goal early was that we decided to invest our time, money, and resources into three key areas: customer service (which would build our brand and drive word of mouth), culture (which would lead to the formation of our core values), and employee training and development (which would eventually lead to the creation of our Pipeline Team).”

About that customer service…

While there’s a goal of trying to respond to calls within 20 seconds (no one likes to hear endless ringing), there are no requirements about how long customer service reps can talk to callers. That’s right – and the longest call so far? Ten-and-a-half hours, according to Valerie.

Zappos Rrrrr Desk

Problems walk the plank in this department. Photo by Vickie Bates.

Most calls are handled by the regular customer service team members. They’re empowered to make magic happen for customers on the spot without having to escalate the call to someone more senior. Really difficult calls that require research or calming down the rare irate customer go to the “Rrrrrrrrr Desk.” This section is tricked out in pirate booty.

Zappos customer service team members are given time before their lunch breaks to write thank you notes to people they’ve talked to that morning. There are no set talking points, nothing they’re required to say, and they can decorate the cards any way they want. Talk about trust. And what happens when companies trust employees? That’s right: You boost engagement, morale and productivity.

Teams consist of about 12 employees, and they switch teams every six months in an effort to build team and family spirit, said Valerie.

In terms of “walking the talk,” I found it interesting that the white board Zappos uses to record each week’s call totals (see below) also features totals for thank-you cards sent and employee growth and learning classes. I’ve always believed that when you support employees with training, education and skill-building, you help them achieve their own goals, as well as the company’s, and you engage them at the same time. It’s win-win-win.

Zappos Continuous Learning

Zappos call count board and much, much more. Photo by Vickie Bates.

Zappos even offers employees sessions with a certified life coach to establish goals – personal or professional – create a plan for achieving them and receive support and encouragement along the way.

Zappos Coaching

Writing on the wall. Zappos employees express their joy over meeting goals. Photo by Vickie Bates.

One of the moving sights on the tour was this stairwell, where employees shared the goals they’ve achieved and everything they surmounted to get there. Some were about losing weight, gaining confidence, learning new skills. A graffito that really made me say, “Wow!,” mentioned creating an anti-bullying campaign at a child’s school.

I mean, Wow! What a great personal goal, and how cool that a company would care enough to support an employee in its success.

Zappos Monkey Row

Monkey Row at Zappos. Where the senior leaders sit. Photo by Vickie Bates.

Welcome to “Monkey Row,” where the guys who normally wear the monkey suits in a typical corporation sit. No one really dons formal-wear at Zappos, and even the CEO shares cubicle space with the rest of the gang. You can see the red and white “Tony Hsieh” sign in the center of the photograph, behind Valerie.

With something like three tours a day moving through the Zappos hallways, it was amazing at how generous everyone was. Employees twirled noisemakers as we walked through their workspace, cheered, said “Hello,” and basically made us feel warmly welcomed. They answered all questions, were happy to have us take photos, and then gave everyone on the tour a free copy of the beautiful Zappos 2011 Culture Book.

Zappos Culture Book

Yours truly with complimentary copy of the 2011 Zappos Culture Book. Photo by Rochelle Kanoff.

(Get your own free copy here.)

Beyond the daily free tours, Zappos Insights also offers one-on-ones for a small fee, deeper dives at a higher rate, and multi-day boot camps. Why is Zappos so intent on giving away the “secret sauce,” you may ask?

Hsieh discusses that in his book. He says, “Our belief is that our Brand, our Culture, and our Pipeline…are the only competitive advantages that we will have in the long run.”

“Everything else can and will eventually be copied.”

Basically, he’s happy to share, but he also knows that driving and implementing significant change in corporate culture is not the easiest thing to do. Hsieh believes that “although change can and will come from all directions, it’s important that most of the changes in the company are driven from the bottom up – from the people who are on the front lines, closer to the customers and/or issues.”

Not every company is willing to let that happen.

Zappos Name Tag

Zappos tour name tag. Photo by Vickie Bates.

If you’d like to learn more about the free tours or deeper dives, visit the Zappos Insights website or follow Zappos Insights on Twitter.

A big “thank you” to the Insights Team and Valerie for the fascinating look inside the unique Zappos culture.

Happy 2013!

Dressed up for the holidays: Walt Disney Concert Hall in downtown Los Angeles. Photo by Vickie Bates.

Dressed up for the holidays: Walt Disney Concert Hall in downtown Los Angeles. Photo by Vickie Bates.

A hearty Thank You to everyone who visited this blog in 2012 – your comments, emails and encouragement have made this a joyous conversation.

Wishing you all good things in the new year, especially with your writing. I hope you enjoy 12 inspired months that make your heart soar.

Lest you think 2013 is a harbinger of bad luck, consider all the wonderful books published in 1913, including:

  • Pygmalion by George Bernard Shaw
  • In Search of Lost Time, Vol. 1 by Marcel Proust
  • O Pioneers! by Willa Cather
  • Roughing It by Mark Twain
  • The Custom of the Country by Edith Wharton

If I were undertaking a reading challenge in the new year, that might be a great list to start with, along with 1913 poetry collections by Wordsworth and Shelley and adventure stories from the pens of Edgar Rice Burroughs, Sir Arthur Conan Doyle and L. Frank Baum.

Also appearing 100 years ago were two Bobbsey Twins’ Mysteries and even an account by a Titanic survivor. (If you’re curious, check out a list of 200 books published in 1913 on Goodreads.)

May 2013 be just as prodigious for 21st century authors.

Happy New Year!

The War Over Your Child’s Social Profile

There’s been a lot of talk about revamping the Children’s Online Privacy Protection Act, originally passed in 1998, to reflect the realities of our social media age.

Many legislators, who voted for the law back when websites were a new thing, want to give COPPA more teeth. This includes updates to ensure social, apps, mobile and gaming platforms – and anything else developers might launch in the future – are clearly specified under its rubric. And they want to incorporate a no-tracking rule to tighten regulations around the collection of personal information from children.

On the other side of No Man’s Land are the companies that seem to define social networking. You’ll hear their concerns couched in terms like “education,” “more targeted services,” even “First Amendment rights,” but underlying the lobbying efforts to defang COPPA is one thing: Money.

Signing Up the iGeneration

With 20 million tweens in the United States wielding $40 billion in spending power, plus the ability to influence the purchases of their parents, businesses – from movie studios to record labels to clothing and toy manufacturers – want to target this demographic.

Tweens are generally pegged between 7 or 8 years old and 12 or 13. (I’m using “tweens” somewhat generally, however the social networks lobbying against COPPA have yet to define, at least publicly, an age group or limit for the under-13s they want to target.)

The tween demographic is “hyper trend-aware,” according to Jason Dorsey, chief strategy officer for The Center for Generational Kinetics, a marketing firm. And social networks, which make their money from aggregating information in social profiles and selling it to marketers, advertisers and app developers, are hyper-aware of the profits to be made from tapping into the demographic data of the iGeneration. They’re willing to spend money to make even more down the line.

Facebook has doubled its investment in lobbying this year ($650,000 in Q1 alone) and, in 2011, started a political action committee that donates to representatives on committees that oversee technology issues.

Google, the search giant and developer of Facebook competitor Google+, is also active in the halls of the House and Senate, while Microsoft, founder of Bing, has been lobbying in D.C. for years. Similar efforts are under way in state legislatures.

COPPA and the Cyberbullies

One goal of social network lobbying is to relax requirements set out in COPPA that deal with advertising and other business practices aimed at children, including the collection of information. COPPA defines a child as “an individual under the age of 13.”

The law places the burden on online services – whether they’re websites, social or gaming networks, or mobile platforms – to ensure certain safeguards are in place, including:

  • posting policies regarding the confidentiality of information collected on the site;
  • securing parental permission before gathering data from children;
  • ensuring parents have reasonable access to children’s data;
  • allowing parents to delete data; and
  • restricting the sale of data collected from children without parental consent.

Facebook CEO Mark Zuckerberg signaled his intent to take on COPPA “at some point” in a keynote at the 2011 NewSchools Summit.

“My philosophy is that for education, you need to start at a really, really young age,” Zuckerberg added.

In response to these comments, technology journalist Audrey Watters, on the Edutopia website, posed several interesting questions: “Do we need better legislation about online privacy or do we need better education (or both)? After all, it’s pretty clear that children under 13 want to be – and already are – on sites like Facebook.”

Are the Kids Alright?

Facebook and other social networks do have established processes for removing unauthorized and underage users (some 20,000 a day, according to Facebook). They guard against and quickly delete offensive content and images. And, as PC World notes, Facebook has tighter privacy controls for its teenage members:

“Users between the ages of 13 and 17 get what Facebook’s privacy policy calls a ‘slightly different experience.’ Minors do not have public search listings created for them when they sign up for Facebook, meaning their accounts cannot be found on general search engines outside of Facebook.”

But, children have a way of circumventing such controls – much like kids 40 years ago snuck in to theaters to see films they were considered too young for.

Recent research, by Consumer Reports, finds that 7.5 million children under 13 use Facebook despite being below the official age limit for creating a profile (5 million of those kids are 10 or younger).

“Kids are already doing it” isn’t a particularly strong justification for deflating COPPA. Educating children on the use of social platforms, how to protect their privacy, safeguard themselves from online predators, and ignore the constant bombardment of advertising – certainly, it’s a module that could be added to the packed curricula at grade schools and middle schools. But, we know already that the majority of time kids spend online and on Facebook doesn’t happen during school hours nor is it supervised by parents or teachers.

Facebook especially has shown time and again that it doesn’t respect the privacy of adult users, fessing up only when caught. For this, the social network is subject to a 20-year order by the U.S. Federal Trade Commission, “agreeing to regular privacy audits to resolve complaints it misled users by making some data public by default without adequate notice,” reports the Wall Street Journal.

But Facebook isn’t alone. Literally as I was writing this, stories began circulating that Google would agree to a $22.5 million settlement with the FTC – reportedly the largest ever against a single company – in order to “put to rest charges that it violated iOS users’ privacy by intentionally bypassing the built-in privacy controls in Apple’s Safari Web browser so Google could track their browsing habits,” according to Digital Trends.

This is one of the reasons the Do Not Track Kids Act of 2011, a proposed amendment to COPPA, attracted strong bipartisan support.

“Facebook and Google have earned the scrutiny they’ve received,” states Marc Rotenberg, of the Electronic Privacy Information Center, in the May 2012 Wall Street Journal article, “Social Network Pumps Up Lobbying.” “I see privacy as an ongoing question for Facebook that is not going to be solved by lobbyists and PR experts.”

What Are We Fighting For?

Finally, the most cogent argument against efforts to weaken COPPA is that the law doesn’t ban social networks, like Facebook, from having under-13s as members.

So, what’s the deal?

It is, in fact, Facebook’s choice to impose an age limit because more controls equal less data, and the company wants to be free to collect and sell as much data as possible from its approximately 900 million users. This is Facebook’s prerogative; and Facebook members agree to this transaction with their personal data when they sign up for accounts and every time they provide status updates or click “Like.”

Parents, however, may prefer to keep safeguards in place when their children’s personal data is at stake and for sale.

What do you think about the debate over COPPA? Is it a matter of educating children about privacy and the commercial aspects of social networks? Do laws need to change as new media evolves?

Note: Specifics of COPPA in this post are drawn from Robert McHale’s excellent new book, Navigating Social Media Legal Risks: Safeguarding Your Business. McHale offers a more nuanced and detailed discussion of the original law and the 2000 Children’s Online Privacy Rule in his chapter on social advertising.

6 Tips to Get the Most Out of Social Media Conferences

My new business cards surrounded by some of the dozens I’ve collected at BlogHer ’12.

Day One of BlogHer ‘12 is almost over. Here are a few tips I was reminded of today to help anyone learn more, network effectively and engage like a pro at social media and other professional conferences:

1) Break Out of Your Introvert/Extrovert Mold – I’ve written here before about my extreme introversion. Being an introvert isn’t the same as being shy; it has more to do with how much input you can take before you need to recharge your batteries in a quiet, secluded place.

Conferences present constant social and information overload for us “I” types. Normally, this much input makes introverts retreat into their shells or hide behind their smartphones. I’ve spotted a few of us today. Here’s the thing (and I say this with love), when we give off the Don’t Approach vibes, when we Cold Shoulder, when we give tablemates the Silent Treatment, it tends to make fellow conferees uncomfortable. Sure, it’s not our intention, but we risk being branded as standoffish, and we lose out on opportunities, like networking, meeting potential brand sponsors for our blogs, and hearing about job openings.

I have no idea what it’s like to be a social butterfly, but in the interest of equal time, if you’re drawn to the parties and after-parties at conferences, maybe this time set aside the final night for your Little Black Dress. On the first day(s) of the conference, take your social skills to the early morning networking breakfasts. Your extroverted self will shine like a star and, for the rest of the day, you’ll discover what it’s like to attend panels without a hangover. Who knows? You might learn something you otherwise would’ve missed while sawing logs at the post-lunch session.

2) Find a New Posse to Hang With – A VP at a former job was generous in sending her team to professional development conferences. She had one request: We couldn’t eat lunch with our colleagues. We had to wander the luncheons like nomads and join a table of complete strangers, network and learn and share. Long before social media – or the Internet – she understood the value of engaging. Sure, it was risky. We could have networked ourselves into new jobs for competing companies. But there was an equal or greater chance we’d return renewed and inspired and share what we’d learned, improving our own campaigns as a result.

3) Zip It – There’s an unfortunate trend among conference-goers that involves talking almost nonstop through sessions. There’s no question: This is utterly rude and disrespectful to the speakers and everyone else who’s paid a significant amount of money to listen and learn.

People who don’t have the capacity to sit silently through a 90-minute talk don’t belong there. Sure, there’s that last-minute presentation that needs to be multitasked during a panel discussion or the babysitter who has to be able to call no matter what you’re doing. Be graceful enough to recognize that this behavior is disruptive (and never, ever argue when someone asks you to be quiet). That work project, that ringing cellphone, that gossip about a brand that wants to sponsor your blog? As important as they seem, they’re relevant to you and you alone. Gather your things and leave as unobtrusively as possible, even if you just need to take a short phone call.

Conferences are places where you’re expected to bring your best professional self – along with basic manners. Manners aren’t some outmoded ideal, they’re about demonstrating respect for yourself and those around you. When you share your best self, you’ll find you’re the recipient of networking opportunities you never dreamed of.

4) Get Carded – Like a lot of BlogHer attendees, I got all hepped up about creating a new business card for the conference. You give away stacks of these babies at an event like this, and collect just as many.

Some are all business; many as glib as punchlines; others wonders of design. We spend hours fretting over how to present our personal brand, company offerings and blog personalities.

But, after I’d handed out a bunch, I realized I’d blown it. I’d shared my blog URL, my tagline, skill sets and contact info. What I should have done was talk about what I or my blog could do for others. Note the subtle distinction: I assumed I had the WIIFY covered by listing my skills like this: writing, social media, corporate communications.

What the people I’m meeting are really wondering, though, isn’t “What can you do?,” but “What can you do for me?” or “How can we work together?” or “Why should I take the time to read your blog?”

That requires more than a list of professional capabilities. It demands language that says something like: “I help writers develop confidence in their own writing skills.”

5) Learn Something Completely Unexpected – We were reminded today at the newbie breakfast that it can be more beneficial and inspiring to attend a session on a topic you know nothing about, that takes you out of your comfort zone, that throws you in with people whose ideas, skills and ways of working are nothing like your own.

You may feel lost, challenged, afraid someone will call on you, lonely, and/or confused, but you’ll emerge thinking about things in new ways and feeling renewed when you return to your own area of expertise.

6) Practice Real-World Engagement – All of these tips are about real engaging, not the type done behind laptops and mobile devices. They’re about approaching these amazing opportunities with your head up, hand extended, ears open, and eyes ready to make contact. They’re about intellectual and emotional connection.

Social media folks already spend enough time glued to the glowing screen. A conference is our chance to embrace and practice engagement for real. Who knows what exciting connections we’ll make in the process?

Bonus tip: If you’re attending a conference in Manhattan in the summer, don’t stand too close to buildings. Look up at almost any edifice, and you’ll notice a sea of air conditioners protruding from windows on every floor. Now you know where those mysterious drops of water come from when the sun is shining and there’s not a cloud in the sky…

Then the Grammar Gremlins Grumbled

I promised to share examples of grammar errors, especially the ones that trip me up (or out). Please feel free to let me know if you find them useful and to share your favorite grammar gremlins, as well.

Thender confusion
Oh, the pain! The unbearable pain! You’d think I had an impacted fang.

I received a new social media book to review, and right there in the Foreword (not “Forward”), before I’d even reached the numbered pages, was this glaring example of misuse (names withheld to protect the doomed):

“If the embodiment of advertising in physical space is Times Square, than the physical embodiment of social media is a crowded market filled with multiple conversations, debates, announcements, deals, transactions, barters, and yes – networking.”

We’ve all seen “than” used when “then” is called for, but mainly online, in hurried bursts of texting or commenting in forums. Occasionally, I’ve seen it in digital journals. But, this is the first time I’ve caught it committed to print, in a hardcover book, and purportedly penned by the executive vice president of a top-drawer PR firm. (I say “purportedly” because it’s younger folks, who’ve grown up with this misusage, who tend to suffer then/than confusion. So, it’s possible that the Foreword was ghostwritten for the EVP by someone with more familiarity with digital media than grammar, and then went without a proper proofreading.) Either way, last time I checked, a solid understanding of the English language was a prerequisite for jobs in PR.

That was then.

Now, apparently, you can rise to the very top of your division without knowing that “then” is the adverb and “than” a conjunction.

According to the American Heritage DictionaryThen means:

  1. At that time.
  2. Next in time, space, or order; immediately afterward.
  3. In addition; moreover; besides.
  4. As a consequence; therefore.

Than is a conjunction used to introduce the second element or clause of an unequal comparison.

Then (i.e., therefore): She is a bigger fan of “Twilight” than I. But, I am a bigger fan of grammar than the EVP of [NAMELESS PR FIRM].

Hardly and scarcely vs. no sooner
That EVP shouldn’t feel so bad; I learned this one today. Glad I looked it up before using the wrong word. There’s the rub: It’s the commitment to continuous learning that keeps us on the grammatical track.

This is a good one to follow then/than confusion.

I’ll let Patricia T. O’Conner, author of Woe Is I: The Grammarphobe’s Guide to Better English in Plain English, explain why:

“Watch your whens and thans with these. Use when with hardly and scarcely: We had hardly begun to cook when the smoke alarm went off. Or: We had scarcely begun to cook when the smoke alarm went off. Use than with no sooner: No sooner had we begun to cook than the smoke alarm went off.

Who’s that?
Which of the following sentences is correct?

When the attorney general didn’t get back to us, we called Senator Parthenon’s office, who has an interest in cyberterrorism.

Our dog, Charlie, who hadn’t felt well enough to play all week, is now in the yard chasing a rabbit.

I expected the third person that walked through the doors of the “Star Trek” convention to be dressed as a Klingon.

Sorry, that was a trick question. Each of these sentences abuses the rules regarding relative pronouns, which include: who, whose, that, which and what.

I’ll admit, when I encounter problems with relative pronoun usage, I get a bit batty. That’s when I turn to The Transitive Vampire: A Handbook of Grammar for the Innocent, the Eager, and the Doomed.

As author Karen Elizabeth Gordon notes, “Who refers only to persons…which refers only to animals and to inanimate, unmoving things.” That can be used for animals or objects.

So, while Senator Parthenon may be keen to prosecute cyberterrorists, his office is an inanimate object (no matter how many aides scurry around inside that office, getting the nation’s business done). If you want to use who with this sentence, then you’ll want to rewrite it like this:

When the attorney general didn’t get back to us, we called Senator Parthenon, who has an interest in cyberterrorism.

You love ol’ Charlie, and it’s hard to refer to him as which or that, especially when he doesn’t feel up to his old tricks after gobbling the entire lasagna you’d planned to serve for dinner. Perhaps a better way of handling this sentence is to retrain it, like this:

Our dog, Charlie, was sick all week, but now he’s in the yard chasing a rabbit.

Good grammarians know that The Transitive Vampire applies to Klingons, Romulans, Ferengi and Borg, as well as Star Fleet graduates. Type this corrected version into your tricorder:

I expected the third person who walked through the doors of the “Star Trek” convention to be dressed as a Klingon.

Live long and prosper, and may your grammar go boldly…

Reading Lessons from Our Dads

Did you hear NPR’s beautiful interview with Alice Ozma, author of The Reading Promise: My Father and the Books We Shared, and her dad, Jim? It ran last year, timed for Father’s Day.

Reading was an important family tradition for them – one that started when Alice was a little older than that classic image of parent-child reading moments. The lovely thing about traditions is that you can start them at any time; it’s the meaning they hold for you that makes them precious memories, not the length of time you’ve been celebrating them.

Was reading a tradition in your family? Since this is Father’s Day, what books did your dad introduce you to? Or did he impart a general love of reading?

My father was around for only two years of my life and then he was off traveling the world for many years. Before he left, he introduced me to and read to me from A.A. Milne (possibly his personal favorite) and Potter (Beatrix, this was a few years before Harry was born). One of the few family photos he kept from this time is a faded image of me, propped on his knee, while he read Squirrel Nutkin or something similar.

By the time he was gone, I was already an avid reader, enabling contact with my faraway father through the post cards he mailed from Switzerland, Germany, Belgium, and New Zealand, which is where he was born and grew up. In that way, he introduced me to the rest of the world and an interest in travel and other cultures, and the way to quench that thirst for knowledge was through reading.

It was my stepfather, though, who had the more profound influence on my life as a young reader. He arrived when I was 8 and, as stepparents can do, had an effect on the mood and culture of our family, which unexpectedly turned conservative.

My stepfather had grown up during the Depression, and his family lost everything. As a result, he applied himself to his studies, went to work younger than most his age, and, unlike his classmates, when he got into Yale, had to put himself through with several jobs. Understandably, he appreciated everything he earned and everything he learned.

His conservative outlook applied to all things except reading. He was intellectually curious, a devout reader, and encouraged an eclectic reading taste in me. At 8, I was already used to being able to read anything in the house, whether intended for children or adults, and this he never discouraged, adding his own books to our collection.

In the decade before his death, it was a relief and a joy to discover my stepfather and I had reached an accord, and the common ground was created by a love of reading and the ideas that sprang from books. We shared interests through authors – me supplying him with books by Stewart Edward White, whose adventure stories he’d grown up reading; he sending along the latest John McPhee tome.

My father and I were not able to declare peace, though I did spend the last few weeks of his life with him. It was clear there would be no resolution, so we shared time in each other’s company, looking at picture books of New Zealand. On the desk was a thick volume, C.S. Lewis’ complete Chronicles of Narnia. It was something my dad had always wanted to read, but never got round to and no longer had the strength to pursue. And so, in his last hours, when every breath was a struggle, I read to him of Narnia, in hopes that a familiar voice could help somehow on that final journey.

It’s May 25 – Geek Out!

Happy Geek Pride Day, everyone!

It’s a great time in history to be a geek, apparently. According to a recent survey, the majority of respondents consider geeks to be “extremely intelligent,” good with technology and “professionally successful.”

Plus, there’s a whole day dedicated to geekitude. Geek Pride Day has been around for a half-dozen years. May 25 was selected as the official recognition day because it is the anniversary of the date the first “Star Wars” film (Chapter 4: “A New Hope”) premiered in 1977. According to Wikipedia, May 25 also serves as Towel Day for those who love The Hitchhiker’s Guide to the Galaxy (possibly a default, since no month contains 42 days) and Glorious 25 Day for acolytes of Discworld.

So, grab your lightsaber, hang on tight to your towel, and revel in geekiness today. And, remember, Don’t Panic because The Force is With You.

Pay to Work and Other Offers Too Good to Refuse

Pay to workRecently, I was approached by an agency promising several months of work in exchange for an up-front sum they were calling a “referral fee.”

Whether you’re a communications professional, journalist, screenwriter, or novelist, you may have come across similar hard-to-refuse offers. Authors frequently are pitched opportunities to publish their novels…for an advance payment of $5,000. In Hollywood, you find scammers pretending to be agents, charging “reading fees” before they’ll agree to “represent” you and your screenplay.

No matter the name, these are plain and simple pay-to-work schemes, and while they may be legal, they’re not considered ethical in the communications, book-publishing and screenwriting worlds.

I raise this subject because it’s been a mighty tough half-decade for the self-employed, independent, freelance community, and the prospect of longer-term work may be impossible to turn away. Plenty of us would jump at any possibility, no matter the terms. But, as with any offer that seems too good to be true, I encourage you to examine the contract for loopholes. Because what frequently happens is that the dangling carrot is an illusion, and, these days, who can afford to pay out and not receive the promised reward?

If you’re an independent communications contractor/freelance writer – there’s no question that since the Microsoft lawsuit, it’s been increasingly difficult to stay independent and work for large companies, which typically want contractors to be W-2 employees of another firm and carry at least $1 million in insurance coverage. Plenty of legitimate agencies have sprung up in response to the lawsuit, covering the cost of insurance and paycheck processing (many don’t offer other benefits, such as health insurance, 401Ks or paid vacations) by charging the corporation a hefty fee on top of your rate. Like it or not, until the courts and the IRS acknowledge that these arrangements offer no more special protection than directly hiring freelancers, companies will use them to avoid legal confusion between employees and full-time, on-site contractors.

But note the difference between the contractor agency charging a fee to the company for services rendered and asking you to pay in exchange for work. In my case, the terms were clearly laid out in the agency’s contract: 50 percent of the referral fee from the first paycheck, 50 percent out of my second check. Here’s the hitch – and it’s a big one – the referral fee must be paid up front whereas the work, for which I would have been paid on a weekly basis, stretched out over three months. If I’d accepted, I would have paid the full referral out of my first two checks with no guarantee that the remaining work (and the rest of my pay) would be forthcoming. In fact, in this case, I was dependent not just on doing a good job myself, but on the strength of other contractors from the agency. What if one of them wasn’t delivering or, worse, did something unethical? I’d lose my contract gig right alongside them – and my referral fee to boot. The reality of it, though, was that it didn’t matter what happened. If I’d signed up, I would have been contractually obligated to pay the referral fee, no matter what happened with the assignment from the corporate client – whether it played out or disappeared into thin air.

If you’re a novelist – you’ve probably seen plenty of ads for “publishing houses” that offer to publish your book and promote it for a fee. No legitimate publishing company charges an author for these services (though, unless you’ve just penned the next Hunger Games trilogy, most authors find themselves supplementing the publishing industry’s limited promotion efforts by hiring their own PR folks). If you pay to publish your work, the greatest percentage of your fee will be pocketed by the “publishing house;” the small amount left over will cover photocopying and binding. Placing your book for sale on a website doesn’t cost them anything, and it’s not “promotion.”

Stick with the legitimate publishers, small or large, and focus on the panoply of excellent literary magazines out there (Glimmer Train, Zoetrope All-Story, Tin House, Ploughshares, Poetry, and ZYZZYVA are among the well-known ones, and you may want to leaf through Writer’s Market at your local library to find others that are relevant to your style of writing). You can submit stories and poetry to all of these free of charge; many offer writing contests (for which you’ll be charged an entry fee). The exposure from having a story published and/or winning will give your creative work a far stronger boost than handing over thousands of dollars to pay someone to publish your novel, short stories or poetry collection.

If you’re a screenwriter – agents and managers do take a percentage, but it’s strictly based on what you’ve earned (and you will have in your possession a legal contract with the production company paying you). Agents and managers don’t get paid until you get paid. No ethical agent or manager will demand a “reading fee” to take you on; they either like your work and are willing to represent you or they’ll pass.

In Hollywood, you’ll find plenty of writers, agents, producers, and other insiders who offer “script-reading services” for a fee. These are, by and large, legitimate, but they’re not about finding representation, they’re strictly notes on your script designed to help you produce a more polished rewrite. If you decide to pay for notes, ask for references and compare fees with the length and type of notes you’ll receive. The Aspiring TV Writer and Screenwriter Blog offers such a service, as well as links to other reputable readers. (This is not a recommendation, but I do think it’s a good example of a clear description of services offered, plus additional links for comparison.)

When I turned down the offer, I didn’t go into specifics with the agency about their “referral fee” because, frankly, the devil wasn’t in the details. It was the whole arrangement. Industry standards rely on your good name, creative ability and diligent work ethic. Shelling out money to earn money has never been a prerequisite. And it’s not something I imagine anyone working in communications or the creative fields wants to instigate.

What do you think about “pay to work”? Have you ever tried this type of arrangement? What happened?

Let the Sun Shine In

Sunshine Week logo

National Sunshine Week, March 11 - 17, 2012.

This is Sunshine Week, March 11 – 17, celebrating the public’s right to know, a concept which these days goes by the less clarifying expression “transparency.” The culminating event of the week is Freedom of Information Day on March 16, the birthday of James Madison, the fourth U.S. president, who is considered the “Father of the Constitution” and champion of the Bill of Rights.

Sunshine Week is a nonpartisan event supported by politicians and public officials, journalists, libraries, schools, historians, museums, archives, and anyone who values open government.

You can find out more about activities in your community on the Sunshine Week website, which notes that events have been organized across the country to “enlighten and empower people to play an active role in their government at all levels, and to give them access to information that makes their lives better and their communities stronger.”

If you can’t get to one of the celebrations in your community, celebrate by viewing and re-reading the U.S. Constitution and learn more about Madison’s long road to ensuring its ratification on the National Archives website.

Cartoon contributed by Steve Greenberg, Los Angeles.

Writing that inspired me this week:

“Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.”
~ First Amendment, U.S. Constitution